KARIN ZASTROW

blogging about DIRECT LEADERSHIP

Posts Tagged ‘employee satisfaction

Leadership Deliverables and How to Cook an Omelet

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Yesterday I gave a webinar organized by Quidam Global in Mexico.

The topic was the correlation between the practice of Direct Leadership™ and Employee Performance. The webinar was my first occasion to speak about how the deliverables defined in my model of day-to-day leadership will directly translate into what we desire to achieve among our employees.

Afterwards I thought about how to best describe the difference between deliverables and the more commonly addressed topics of culture, competencies or personalities.

I believe the answer is to take our eyes away from the infinite variety of competencies, cultural differences, personalities that makes every workplace and every team a unique place. Instead, we need to get up into the helicopter, rise above the trees of the forest and look at the bigger picture.

Only when we do so can we see the deliverables as the manifestation of all those other ingredients.

In a way you could compare it to cooking an omelet.

To make let’s say a mushroom omelet, you need eggs, milk, butter, salt, pepper and mushrooms. However, neither looking at the separate ingredients, nor tasting each of them will give you the same experience as tasting the end result.

Eggs, milk, butter, salt, pepper and mushrooms are comparable to cultures, competencies, and personalities. The finished omelet is the deliverable.

Let me be clear, I do not suggest ignoring culture, competencies and personalities.

However, I do urge you to understand that these are only means to produce the deliverables. Exactly like eggs, milk, butter and mushrooms are essential to produce a mushroom omelet, but not equal to an omelet.

The Direct Leadership™ Model describes and allows you to measure those very deliverables when it comes to day-to-day leadership.

Don’t mention the War!

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At first I thought I had not heard him, but when he repeated, I realised my mind had simply not been able to grasp what he said.

It was just a few weeks ago, so the year was 2012 and not 1952. I was on a plane back from the wedding party of some friends living abroad, and the man next to me and I had struck up a conversation, first over the books we each were reading, then over what kind of work we were each doing.

And as it so often happens when I say that my business is ”everyday leadership” the conversation turned to how my co-traveller experienced leadership at the state-owned research institution where he was working.

And then he told me. ”At our organisation, we recently had this employee satisfaction survey. But it was made quite clear that if we were critical when replying to the questions about our leaders, our replies would only be taken into consideration if we abandoned the anonymity that applied for the rest of the survey.” And he continued: ” To me this tells that leaders are not appointed according to their competencies, but because they are friends of the existing leaders.”

That was when the words of the headline (made immortal by John Cleese in the BBC sitcom Faulty Towers) came to my mind.

We want to measure employee satisfaction – but do not mention your leaders for anything but their virtues!

As I said, at first I could not believe that I actually heard this.
Second thought: ”they must not have any professionals involved”, so I checked if I were right.
But the reply was: ”Oh definitely, a well-known consulting company specialised in employee satisfaction was involved!”

I rest my case…

 

(oh, to see that particular episode of Fawlty Towers, click here http://www.youtube.com/BBCComedyGreats )

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